FAQ's
1. What is Skyvia?
Skyvia is a trusted online store committed to offering a curated selection of high-quality products, excellent customer service, and a smooth, user-friendly shopping experience. We focus on combining style, reliability, and value in every item we sell.
2. How do I place an order?
Simply browse our collection, select your desired items, choose size or color options if applicable, and click “Add to Cart.” Once you’re ready, head to the checkout page to complete your purchase. You’ll receive an order confirmation via email shortly after placing your order.
3. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted to ensure your information remains protected.
4. How long does order processing and shipping take?
Orders are processed within 24–48 business hours. Shipping times vary based on location, but typically range between 5–12 business days. You will receive a tracking number once your order is dispatched so you can monitor its delivery in real-time.
5. Can I cancel or change my order?
Yes, but you must act quickly. Orders can be modified or canceled within 12 hours of placement. Please email us immediately at skyvia60@gmail.com with your order number and requested changes. Once an order is shipped, it cannot be changed or canceled.
6. What is your return and refund policy?
We offer a 14-day return policy from the date your item is delivered. Products must be unused, in original packaging, and in resalable condition. Once we receive and inspect the return, a refund or store credit will be issued. For full details, please visit our Returns page or email us at skyvia60@gmail.com.
7. Do you ship internationally?
Yes, we ship worldwide. International shipping times and costs vary by destination. Customs fees may apply depending on your country’s regulations, which are the customer’s responsibility.
8. Is my personal information safe with Skyvia?
Absolutely. We take privacy seriously. Your personal and payment information is handled with strict confidentiality using industry-standard encryption and security protocols. We never share your data with third parties.
9. How can I contact Skyvia for support?
You can reach us via email at skyvia60@gmail.com. Our customer support team is available Monday to Friday and typically responds within 24 hours. We’re always happy to assist with any questions, concerns, or feedback.
10. Where can I find updates, promotions, and new arrivals?
Follow us on our official social media channels and subscribe to our newsletter for exclusive deals, seasonal offers, and product launches. Skyvia customers are always the first to know!